Shipping policy

Order Processing

All orders are processed within 1-3 business days, excluding weekends and holidays. Orders are processed and shipped once payment has been confirmed. If we experience a high volume of orders or during peak seasons, there may be a slight delay in processing. You will receive an email notification once your order has shipped.

Shipping Rates and Delivery Times

Shipping costs are calculated at checkout based on the destination and the shipping method selected. Delivery times vary depending on the shipping method and the destination. Please note that shipping times are estimates, and delays may occur due to unforeseen circumstances, including delays caused by the carrier or customs.

Standard shipping typically delivers within 5-7 business days. Expedited shipping generally delivers within 2-3 business days. International shipping usually takes 7-14 business days, depending on the destination.

Shipping Methods

We offer a variety of shipping methods to meet your needs, including standard, expedited, and international shipping options. You can select your preferred shipping method during checkout. Once your order ships, you will receive a tracking number via email to monitor its progress.

International Shipping

INFLOW offers international shipping to most countries. International customers are responsible for any customs duties, taxes, or fees that may apply to their order. Customs procedures may cause delays in delivery, which are beyond our control. Please be aware that certain items may be restricted or prohibited from entering specific countries, so it is important to review your country's customs regulations prior to ordering.

Order Tracking

Once your order has shipped, you will receive a tracking number to monitor the progress of your package. You can track your order through the carrier’s website. Please note that tracking information may take up to 24 hours to update after shipment.

Shipping Restrictions

We are currently unable to ship to PO Boxes, military addresses (APO/FPO), or certain remote areas. If your shipping address falls under any of these restrictions, we will notify you and provide an alternative solution if possible.

Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to investigate the issue and take the necessary steps to resolve it. If your package is lost or damaged due to carrier error, we will offer a replacement or store credit, subject to the carrier's investigation results.

Delivery Issues

If your order is delayed or not delivered on time, please contact us. While we strive to ensure timely deliveries, INFLOW is not responsible for delays caused by third-party carriers, weather, or customs issues. We encourage you to contact the carrier directly for updates on delays.

Shipping Address

Please ensure that the shipping address you provide is complete and accurate. INFLOW is not responsible for delays or non-delivery caused by inaccurate or incomplete addresses. If an order is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping charges.