Refund policy

Returns and Exchanges

At INFLOW, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we accept returns for store credit only within 14 days of receiving your order. All returned items must be unworn, unwashed, and in their original condition with all tags attached. Items that have been altered, washed, or worn will not be accepted for return or exchange.

Non-Returnable Items

Certain items cannot be returned, including sale items or items marked as "Final Sale," gift cards, personalized products, and undergarments or swimwear where hygiene seals have been removed. These items are non-refundable and cannot be returned for store credit or exchanges.

How to Initiate a Return

To initiate a return, please contact us at business@inflowwear.com within 14 days of receiving your order. Please provide your order number, the item(s) you wish to return, and the reason for the return. We will send you a return authorization along with instructions for returning the item. Return shipping is the responsibility of the customer unless the item is defective or damaged.

Refunds

INFLOW does not offer refunds on returned items. Instead, we issue store credit in the form of a gift card that can be used for future purchases. Once the returned item(s) are received and inspected, store credit will be issued. Original shipping fees are non-refundable, except in cases where the return is due to an error on our part.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at business@inflowwear.com with photos and details of the issue. We will review your claim and offer an exchange, store credit, or refund based on your preference. Return shipping for defective or damaged items will be covered by INFLOW.

International Returns (EU and Non-U.S.)

For international customers, including those based in the EU, you have the right to return goods within 14 days of receiving your order in accordance with the Consumer Rights Directive. Please contact us within this period to initiate the return process. The return shipping cost is the responsibility of the customer unless the item is defective or damaged. Customs duties and taxes associated with the return process are the customer's responsibility.

Exchanges

INFLOW does not offer direct exchanges. If you wish to exchange an item, please return it for store credit and place a new order for the desired product. This ensures a quicker process and availability of the correct item.

Consumer Rights

In compliance with applicable consumer protection laws, if your item is faulty or does not match the description on our website, you are entitled to a remedy, including a refund or exchange. If you believe you have received a faulty item, please contact us within 14 days of receiving your order so we can resolve the issue accordingly.

Policy Updates

We may update this Refund Policy from time to time. Any changes will be reflected on this page with the updated effective date. Please review this policy periodically for the latest information.

Contact Us

If you have any questions or concerns regarding this Refund Policy, please reach out to us at business@inflowwear.com